Return Policy

1. 1. Returns received within 60 days of the ship date are eligible for a refund. You may return unworn items for an exchange or store credit at any time.
2. 2. Shipping charges and gift wrap charges are not refundable.
3. 3. All sales of closeout merchandise are final and no returns will be accepted, so please be sure you choose the correct size and color when purchasing closeout items. These items are clearly marked "closeout" on the product page, the shopping cart page, your email confirmation and on your packing slip.
4. 4. For the health and safety of our employees, no returns of worn items will be accepted. We define worn as an item left on longer than is necessary to determine if it fits.

Return/Exchange Instructions

Carefully package the unworn items to be returned and enclose instructions indicating if you want a refund or an exchange. If you want an exchange, be sure to indicate which item(s) you would like. To ensure we are able to process your return, enclose one of the following:

1. A copy of your original packing slip, or
2. A copy of your order confirmation email, or
3. The name and address of the original purchaser.

Step 2
Ship the package to:

Lily Among Thorns
Returns Department
348 Caprice Court
Colorado Springs, CO 80921

You are responsible for return postage and for insuring your package to guard against loss or damage. (If you are returning a defective item or an item you were shipped in error, please contact us before returning anything. We might be able to save you any further inconvenience.)

Step 3
We generally process returns once per week, on Friday.
If you request a refund:

We'll either issue a credit to your charge card or send you a refund check, depending on how you originally paid for your purchase, and we will send you an email confirmation. Once we issue a credit to your charge card, allow 1-3 business days for it to be posted to your account. Shipping charges and gift wrapping charges are not refundable.

If your return is received after the refund period has expired, a store credit will be issued good towards a future purchase at Lily Among Thorns. If you request an exchange:

We don't normally charge for shipping if the same style is being exchanged for a different size, but other exchanges are subject to our standard shipping fee (but are also eligible for any shipping discounts currently in effect).

If there is a balance due you, we'll either issue a credit to your charge card or send you a refund check, depending on how you originally paid for your purchase. If there is a balance owed Lily Among Thorns, we will charge the same card you used for your original purchase or you can enclose a money order (payable in U.S. Funds to "Lily Among Thorns"). We will send you an email confirmation when your exchange is shipped.